okay baji's Privacy Policy

Section 1

Introduction and Scope of the Policy

okay baji is an online gaming and betting platform that provides services to users in Bangladesh. We respect the personal privacy of our users and are committed to protecting their information.

This privacy policy applies to okay baji's website, mobile application and other digital services. It takes effect whenever you use the platform — whether by opening an account, logging in, making a deposit or withdrawal, or playing any game.

To learn more about us, you can read our company profile and operations information.

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Section 2

What Information Is Collected

2.1 Information Provided at Registration

When you create an account at okay baji, you are required to provide some basic information. This information is necessary for verifying your identity and ensuring safe transactions.

• Full name and date of birth (for age verification — the service is for persons aged 21 and above)
• Mobile number and email address
• National ID number or passport details (for identity verification where required)
• Payment method details — bKash, Nagad, Rocket, Upay or bank account information
• Password chosen by the user

2.2 Automatically Collected Information

Certain technical information is collected automatically while you use the platform. This information is primarily used to improve service quality and ensure security.

• Device type, operating system and browser information
• IP address and network-related information
• Browsing history on the platform and session duration
• Information collected through cookies and similar tracking technologies
• Transaction history — records of deposits, withdrawals and games played

2.3 Information Received Through Communications

When you contact our customer support via live chat or email, a record of that conversation may be stored. These records are used to monitor service quality and resolve disputes.

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Section 3

Purposes for Using Information

3.1 Service Operation and Account Management

The primary purpose of collected information is to create and manage your account, process transactions and ensure an uninterrupted gaming experience. Deposits and withdrawals cannot be processed without identity verification.

3.2 Security and Fraud Prevention

We analyse information to protect your account from unauthorised access and to detect suspicious transactions. Information is also used to determine whether the same person is creating multiple accounts.

3.3 Customer Support

If you encounter a problem or need assistance, our team can respond quickly and effectively. The collected information helps maintain the quality of that support.

3.4 Compliance with Legal Obligations

Storing and processing certain information is mandatory in order to comply with applicable laws and regulations. Financial transaction records are retained for specific periods as required by law.

3.5 Service Improvement and Personalisation

By analysing user preferences and behaviour, okay baji continuously improves its services. As a result, you see games and offers that match your interests.

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Section 4

Information Sharing and Disclosure

okay baji does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We engage trusted third parties for specific services such as payment processing, technology infrastructure and customer support. These partners operate under strict confidentiality agreements and may not use the information beyond what is necessary for their role.

4.2 Legal Authorities

We may be legally required to provide information in response to valid legal processes, court orders or lawful requests from competent authorities. In such situations, okay baji complies with applicable law.

4.3 Business Restructuring

In the event of a company merger, acquisition or asset transfer, user information may be transferred to the new entity. In that case, the new entity will be bound to comply with the terms of this privacy policy.

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Section 5

Information Security Measures

To protect your information, okay baji applies industry-standard technical and administrative security measures.

5.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data exchanged between the platform and users is encrypted
• Database encryption — stored sensitive data is kept in encrypted form
• Firewall and intrusion detection systems — protection against unauthorised access
• Regular security audits and vulnerability testing

5.2 Administrative Controls

• Employee access to data is limited to the minimum required for their role
• Regular staff training on data protection
• All data access is logged and reviewed regularly
• Strict confidentiality agreements with third-party partners

However, no one can guarantee 100% security on the internet. You also have a role in protecting your account by keeping your password confidential and using a strong password.

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Section 6

Cookies and Tracking Technologies

Cookies and similar technologies are used on the okay baji website and app. Cookies are small text files stored on your device that help the platform recognise you.

6.1 Essential Cookies

These cookies are required for the basic functionality of the platform. They are used to maintain your login session and ensure security. Disabling these cookies will prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, payment method and other settings. They make your experience more convenient.

6.3 Analytics Cookies

Analytics cookies help us understand how users interact with different parts of the platform. This information is used to improve services and is not linked to personal identity.

Most browsers offer the option to control cookies. However, disabling cookies entirely may prevent you from using some features of the platform.

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Section 7

User Rights

You have certain fundamental rights over your personal information, which okay baji acknowledges and respects.

7.1 Right to Access Information

If you want to know what information we hold about you, you can contact our customer support. After a security verification, you will be provided with a summary of your information.

7.2 Right to Correct Information

You have the right to correct any inaccurate or outdated information in your account. Some information can be changed directly in your account settings, while other changes may require assistance from customer support.

7.3 Account Closure Request

If you no longer wish to use okay baji's services, you can contact our customer support to request account closure. However, certain information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or SMS messages, you can let us know at any time. Important account-related notifications will, however, continue to be sent.

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Section 8

Data Retention Period

Your personal information is kept for as long as it is needed. All information is generally retained while your account is active. Even after account closure, financial transaction records may be kept for a defined period based on legal requirements.

When information is no longer needed, it is securely deleted or irreversibly anonymised so that no individual can be identified from it afterwards.

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Section 9

Protection of Minors

All services of okay baji are exclusively for persons aged 21 and above. We never knowingly collect information from any person under the age of 21.

Age is verified at the time of registration, and if any user opens an account by providing a false age, that account will be cancelled. To learn more about responsible gaming, see our Responsible Gaming Guidelines.

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Section 10

Changes to the Policy

okay baji reserves the right to update this privacy policy as needed. If any significant change is made, a notification will be sent to your registered email address or a notice will be displayed within the platform.

Continuing to use the platform after an update will be taken as your acceptance of the revised policy. We therefore recommend checking this page regularly.

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Section 11

Related Policies

This privacy policy is one part of okay baji's broader policy framework. Alongside this policy, it is important to read our Terms and Conditions, which set out in detail the mutual responsibilities and rights of you and okay baji.

If you have any questions about this policy or your information, please contact our 24/7 customer support. Our team can assist in both Bengali and English.

Email contact address: [email protected]